Need help with AeroPath?
Contact AeroPath support if you need help with your account, subscription, desktop app login, simulator connection, Pilot Portal access or flight data sync.
AeroPath is built to run quietly in the background while you fly. If something does not connect, sync or appear as expected, send us the details and we’ll help.
What to include
Account and login help
If you cannot log in, need to reset your password, or your account says it is already active on another device, contact support using your AeroPath account email.
Subscription help
If your payment has completed but your account has not changed to ACTIVE, send us your AeroPath account email and the approximate time of payment.
Desktop app help
If the installer does not open, Windows blocks it, or the app does not launch after installation, include your Windows version and a screenshot if possible.
Simulator connection
For simulator connection issues, tell us whether you are using Microsoft Flight Simulator 2020, Microsoft Flight Simulator 2024 or X-Plane.
Flight data sync
If a completed flight does not appear in the Pilot Portal, include your last route, aircraft, simulator and approximate departure or arrival time.
Feature feedback
AeroPath is being built for serious simmers. If you have feedback on automatic flight logging, route memory, live map features or next-flight planning, send it in.
Contact AeroPath
Email support@aeropath.co.uk and include your AeroPath account email, simulator version and a short description of the issue.